Lightbeam
Modern Incident Management & On-Call Operations
Streamline your incident response, manage on-call schedules, and keep your team synchronized—all in one powerful platform.
Everything You Need for Incident Management
Incident Management
Create, track, and resolve incidents with severity levels. Associate directory entries, acknowledge critical issues, and maintain a complete audit trail of all incident activity.
On-Call Schedules
Manage your on-call rotations seamlessly. Ensure the right team members are available when incidents occur, with automatic notifications and schedule visibility.
Organization Management
Multi-organization support with role-based access control. Switch between organizations effortlessly and manage teams, permissions, and resources at scale.
Event Tracking
Monitor and track all events in real-time. Get comprehensive visibility into system activities, incident triggers, and operational metrics.
Directory Management
Maintain a comprehensive directory of users and contacts. Mass import from CSV, associate directory entries with incidents, and keep your team directory up-to-date.
Mobile & Desktop
Access Lightbeam from anywhere. Native mobile apps for iOS and Android, plus a powerful web dashboard for desktop users. Stay connected, always.
Push Notifications
Central to incident response. Instant push alerts on iOS and Android when incidents are routed to on-call staff. Configurable safe-content mode for notification privacy.
Reports & Analytics
Visibility and governance. Filterable reports by date, location, and severity. Charts and trends for incident volume, response times, and resolution rates.
Retention Policies
For compliance and privacy use cases. Configurable retention for incidents, directory, and audit events. Set per-org thresholds; nightly purge enforces your data lifecycle.
Data Privacy & User Control
Your data, your infrastructure, your identity provider. Lightbeam puts control where it belongs—with you.
Tenant-Hosted Database
Keep your incident and directory data on your own PostgreSQL—Supabase, AWS RDS, or self-hosted. Your data never leaves your infrastructure. One-click migration from the shared database. Full control over data residency and compliance.
SSO (Single Sign-On)
Use your existing identity provider—Google Workspace, Okta, Azure AD, or any OIDC-compatible IdP. Org admins configure your own IdP, domains, and access. Email-first discovery. Additive: SSO and password both available. You control who signs in and can revoke access anytime.
Why Choose Lightbeam?
Faster Incident Response
Reduce mean time to resolution (MTTR) with streamlined workflows, instant notifications, and clear incident visibility across your entire team.
Improved Team Coordination
Keep everyone on the same page with real-time updates, on-call schedules, and comprehensive incident tracking.
Scalable for Any Team Size
From startups to enterprise, Lightbeam scales with you. Multi-organization support and flexible permissions adapt to your growing needs.
Complete Visibility
Track every incident from creation to resolution. Associate directory entries, monitor events, and maintain a complete audit trail.
Easy Integration
RESTful API and modern architecture make it easy to integrate Lightbeam with your existing tools and workflows.
Enterprise-Ready Security
Role-based access control, organization-level isolation, and secure authentication ensure your data stays protected.
Ready to Transform Your Incident Management?
Join teams that trust Lightbeam to keep their operations running smoothly. Start your free trial today.